Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at kenziescrubsllc@gmail.com.
Returns must be sent to the following address:

205 Cambridge St, Abbeville, SC 29620

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at kenziescrubsllc@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right.

Exceptions / Non-returnable Items

We do not accept returns on the following:

  • Final sale items

  • Custom or personalized items

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a new purchase for the item you want.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at kenziescrubsllc@gmail.com.